![]() ![]() None of the affected people has an immediate financial impact and none has a deadline of 5 days or less. A workaround is available or a degraded mode of operation is available and acceptable.įailure of a component where two or more people cannot perform a critical business function. One or more of the affected people has a deadline of 5 days or less. None of the affected people has an immediate negative financial impact. Failure of the business function will not have an immediate financial impact and there is no deadline of 5 days or less at risk.įailure of a component where one or more people cannot perform a critical business function. No workaround is available.įailure of a component where one person cannot perform a critical business function. No workaround is available and a degraded mode of operation is not available.įailure of a common component where one or more people cannot perform a critical business function and are at risk of not meeting a deadline for the critical business function in 5 days or less. This failure will not have an immediate financial impact and there is no deadline within 5 days. A workaround is available or a degraded mode of operation is available and acceptable.įailure of a common component where two or more people cannot perform a critical business function. Failure to complete this business function within 24 hours will have a negative financial impact on the company. No workaround is available, and a degraded mode of operation is not available or not acceptable.įailure of a component where one or more people cannot perform a critical business function. Making sure that the information discovered and the changes recommended by problem management are distributed to the rest of the operational environmentįailure of a component where one or more people cannot perform critical business functions.Making sure that the right set of management data is collected and that tools are available to support the problem management process.Making sure that processes are in place to identify, classify, diagnose, and control current and potential problems.Making sure that resources have the right skills and can commit sufficient time to problem management.However, implementing this best practice and the supporting management infrastructure can often present challenges such as the following: Application of the correct mix of people, processes, and tools guided by accepted industry best practices, as defined in sources such as the IT Infrastructure Library (ITIL), greatly contributes to predictable and repeatable levels of operational performance. A key challenge to network support organizations is the establishment of a process that can detect, diagnose, and resolve existing or potential problems that prevent the achievement of the desired availability and performance goals. Networks provide the highest levels of availability and performance when operations are predictable and repeatable. ![]()
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